If you sell custom phone cases, laptop sleeves, or AirPods cases, you already know the fun part: the designs. The not–so-fun part is everything that happens after someone buys. The copy-pasting. The million different tabs. The second-guessing whether your order … Read More
Author Archives: Madison Schidlowski
Notes From Our Sixth Retreat: Mauritius, A Missing Suitcase, And Why We Keep Doing This
Order Desk is a fully remote team spread across 12 countries. So for 51 weeks of the year, our work happens through Slack, Zoom calls, and the occasional voice note recorded between school runs and morning coffees. It’s a setup … Read More
The Wildest Refund Excuses (and How to Handle Returns Without Losing Your Cool)
If you’ve ever worked in ecommerce, you’ve probably seen some questionable stuff. Refund requests that make you laugh. Others that make you question reality. And a few that make you want to close your laptop and move to a cabin … Read More
From Chaos to Clarity: How The Crackerjack Shack Found Its Flow
Back in 2010, The Crackerjack Shack decided to dip its toes into the world of ecommerce. At first, it felt exciting… more customers, bigger reach, the promise of smoother workflows (emphasis on promise). But behind the storefront it was like … Read More
When the Glow Fades: The Search for Smarter Workflows
Orders were flying in. Business was glowing (literally). When Janos Hampel launched Stellar Lighting UK, it wasn’t just about selling lights. It was about creating moments. LED and fibre optic star ceilings that mimic the night sky. Automatic stair lights … Read More
How to Start an Online Business (Without Burning Out Before You Begin)
It’s tempting to jump straight into design mode. Logo. Website. Fonts. “Ooh, what if I called my premium clothing brand, Tee Haus”? Pause. Before you touch any of that, ask yourself: Does this solve a real problem for someone? You … Read More