One of our goals is to add meaningful, valuable new integrations so merchants can expand their ecommerce network through Order Desk. To request an integration that we don’t currently support, please fill out this form to the best of your ability, and our team will review it. The review process will go faster if the information provided is thorough and complete.

Any questions added to this form that are unrelated to the integration request will not be answered. Please send your questions about Order Desk to our support team, but please do not ask our support team for updates about an integration request.

Every request will receive a response as soon as the review process is completed, which can take anywhere from a few days to a few weeks.

Thanks for taking the time to fill this out. We’re excited to see your ideas!

  • To avoid confusion with other companies or services, do your best not to abbreviate the name. To request more than one integration, complete this form and make a separate request for another.
  • Example: “This is a fulfillment service I intend to send orders to from Order Desk. It needs to send inventory counts and shipment information to Order Desk.”
  • If so, please add their name and email address here so we can contact them for more details.
  • If the API docs are password protected, include instructions on how we can access them in the next field.
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    • The development fee will always be discussed up front and you will never be charged without consent. Also, the choice that you make in this form is not binding. Should we approve this request, we will give you an estimate for review prior to beginning the build.
    • Example: Let us know if you work for the company or service being requested, what kind of API connection it is (EDI, SOAP, XML, JSON, something else), etc.
    • Please enter a valid email address so we can follow up about your request. Submissions with invalid addresses will be removed. We respect your privacy and will only use this information to respond to you.
    • Submitting this form is not a guarantee that an integration will be built. We appreciate your patience while we review your request.

    • This field is for validation purposes and should be left unchanged.


    Are there costs involved?

    While there is no charge for requesting a new integration, we do charge a small development fee if the decision is made to build one. We will share that information with you if your request is approved so you can decide whether to move forward or not.

    Can my company have an integration without being a customer of Order Desk?

    When reviewing new integrations requests, we gauge our own customers’ interest as part of our decision. If our customers are interested in an integration to your service, the request is more likely to be approved, whether or not you use Order Desk directly.

    If you and your customers do not already use Order Desk, your request is less likely to be approved as the demand doesn’t exist yet. In this case, you or your customers can begin to use Order Desk’s native features in place of an integration to begin showing that demand. Please see “My integration request wasn’t approved. What are my options?” for more information.

    I requested an integration. Now what?

    We receive several requests a week, and we review each one thoroughly. Please be aware that this technical review process does take some time, anywhere from a few days to a few weeks, but we will respond to every request. Your patience is appreciated while we take your request into consideration.

    My integration request wasn’t approved. What are my options?

    We receive several requests per week, but we only build about 50 new integrations per year. This means not every request will be approved, but don’t worry—there are several ways your business can use Order Desk’s native features to mimic an integration.

    To send or receive data through Order Desk, you can use import and export templates, which are customizable and can be automated to run on a schedule. These work for orders, inventory, and shipments, and function similarly to an integration.

    If you are a fulfillment or print provider who needs to receive orders from your customers, you can manage multiple stores and copy orders into your main store for fulfillment purposes.

    Please contact our support team so we can help you create a custom workflow for your business.

    I’m a developer. Can I build an integration to Order Desk?

    Please do! Our API documentation can be found here. Feel free to contact our support team if you have questions.