Order Desk Release Notes – April 2026

Last month was a busy one. We shipped two new integrations, a handful of in-app updates, and more additions across your favorite sales channels and fulfillment services than we can count on one hand. Let’s get into it.

New Integrations

Zoho Books

We’ve added a new integration for Zoho Books, making it easier to connect your accounting processes directly to Order Desk. You can automatically send order data to Zoho Books to create invoices and keep your records in sync without any extra steps.

If you add shipments to orders in Zoho Books, Order Desk will also pull those updates in and keep your cart services in sync. You can learn more about the integration here.

Extensiv Order Manager Import.

If Extensiv is involved in your order management process, you can now pull your orders from there straight into Order Desk and process them for fulfillment.

This ultimately helps keep your order routing and automation in one place. Once connected, Extensiv orders can get processed for fulfillment with Order Desk sending tracking updates back to Extensiv as soon as they ship. More information about the connection can be found here.

Order Desk App Updates

• We’ve added support for Shipment Rules! You can now take automatic actions on shipments added to an order in Order Desk. This is especially useful for workflows that need additional shipment data updates after a tracking number has been added to an order.
• You can now choose which order items are included in a shipment when manually adding or editing shipments. This allows for more accurate tracking when splitting shipments across multiple packages.
• Order history messages for repeated actions are now grouped into a collapsible view that you can toggle to see more details. This helps keep the app interface cleaner.
• Fixed an issue where inventory adjustments using adjustment_percent could be applied twice across several integrations.
• Tracking URLs will now be automatically generated for APC Choice shipments.

Integration Features, Updates and Fixes

Sales Channels

• ShipStation Order Import
  • Added a new Order Import Delay setting. This gives you time to make adjustments in ShipStation before orders are pulled into Order Desk.
• Faire
  • Order Desk now imports the requested ship date from Faire orders, making it easier to plan fulfillment timelines and take actions on orders with rules.
• BrightStores
  • Added a fallback to use the shipment’s shipping method when the order shipping method is explicitly set to “No Shipping Method”.
• eBay
  • Store admins will now receive an email notification if a shipment submission fails.
• Brightpearl
  • Fixed an issue where items with identical product IDs across multiple lines could overwrite each other. Their quantities will now be combined correctly when orders are imported.
• Mirakl
  • Improved our order return checks to prevent them from running indefinitely and to make sure that updates aren’t missed.
  • Return data is now saved directly to order items instead of only being visible in order history.
• CommerceHub
  • Added an Inventory Location Filter setting, giving more control over which orders are brought into Order Desk.
  • Added support for calculating and including sales tax on invoices for Lowe's Canada orders, following the same logic already used for Home Depot Canada orders when tax isn’t provided in the original order data.
  • Fixed an issue with service level mapping for Staples Quill orders — shipments will now use the correct UPSN_CG code instead of an invalid value, preventing submission failures.
• DSCO Supplier
  • You can now send a daily inventory feed to DSCO. This can be enabled on the integration settings page.

Fulfillment

• ShipBob
  • Inventory sync will now only include active items. This is a fix for situations where products long deactivated in ShipBob were being imported into Order Desk.
• SanMar
  • Added support for a DirectOrder flag. When set, Order Desk will use the order’s shipping address instead of the default address added in the integration.
  • Added support for syncing inventory, making it easier to keep your stock levels in Order Desk up to date without any manual work.
• Stuller
  • If StullerSKU isn’t set as item metadata or a variation, Order Desk will now fall back to using the item code instead.
• SS Activewear
  • Address line 2 will now be included and joined to the main address field when submitting orders, ensuring full address details are passed correctly.
• James and James
  • Fixed our error handling process to stop false success responses when an order export actually fails.
• Logiwa IO
  • Added support for sending international billing and carrier account details using order metadata or checkout data.
  • Fixed a pagination issue that could cause incorrect kit inventory counts to be imported.
• S&S Activewear
  • Added support for an Attention field at the order level. This lets you override the default integration setting on an order by order basis.
• HP SiteFlow
  • You can now send dispatch_alert info with your orders by setting the field as order metadata or checkout data.

Print on Demand

• GelatoConnect
  • Added support for sending a design_id when submitting orders. This is useful for stores that already have finished products set up in Gelato.
• podOS
  • Added support for automatically selecting the cheapest available shipping option when submitting orders. You’ll find this in the Default Mail Class setting.
  • Added an option to automatically download product information from podOS into Order Desk on a set schedule.
• T-Shirt and Sons
  • Shipment webhooks now include carrier and shipping method details. If a tracking URL isn’t provided, Order Desk will attempt to generate one based on the carrier.
• Pic The Gift
  • Added a new shipping class called DHL Ecom Expedited

Productivity

• QuickBooks Online
  • Added support for setting the invoice DocNumber using order metadata or checkout data.
  • Added support for specifying currency when creating invoices and purchase orders.
  • Shipment costs will now be included as a separate line item on invoices for better expense management in QuickBooks.

Let’s wrap it up here. As always, if you’d like to discuss anything further, you reach out to us. See you in May!