Connect Rithum (CommerceHub) to Shopify
Connect Rithum to Shopify
Order Desk downloads your retailer orders from Rithum, formerly CommerceHub, submits them to Shopify for fulfillment, and sends tracking and invoices back to Rithum once they ship.
- 30-day free trial
- Tracking and invoices sync back to Rithum
Retailer orders in, tracking out, without retyping a thing
Six jobs Order Desk takes off your plate once Rithum and Shopify are connected.
→Send retailer orders to Shopify
A rule triggered by “Order is Imported” with the Submit Order to Shopify action sends each Rithum order to Shopify as it arrives.
→Match items to your Shopify products
Code replace swaps in your Shopify SKU, and Shopify Variant IDs sync into each item so the order links to the right products.
→Send tracking and invoices to Rithum
Order Desk downloads Shopify shipments, then sends the tracking to Rithum. It can send an invoice to Rithum at the same time.
→Keep retailer stock counts current
Send stock updates to Rithum as counts change in Order Desk, or send a full daily feed of every item at a set time.
→Choose which retailers get which items
Turn on the inventory whitelist and tag each item with the retailers its stock counts should go to.
→Handle cancellations in one place
Orders canceled at Rithum move to a folder you choose, and you can cancel an order at Rithum from Order Desk with a reason.
How to connect Rithum and Shopify
Most of the work is a one-time setup. After that, orders move on their own.
Create your Order Desk store
Start a free 30-day trial with full access to every feature and integration.
Connect Rithum
In Manage Integrations, enable Rithum under Shopping Carts and enter the FTP credentials Rithum gives you. Select the retail vendors you sell to and add your warehouse details from Rithum Warehouse Management. Rithum requires a testing phase with Order Desk’s developers before you go live.
Connect Shopify
Enable Shopify and click Connect to Shopify. In the Shopify integration settings, click Import Inventory Items Now to bring in your products with their Shopify Variant IDs, and turn on Download Shopify Shipments.
Turn on the automation
Enable Add Inventory Details to Order Items in your store settings and Sync Tracking Numbers in your Rithum settings. Then create an “Order is Imported” rule, filtered to Rithum orders, with the Submit Order to Shopify action.
Tip: add the checkout data
SetOrderNumber=1with a rule if you want orders to keep their original order number in Shopify.
Great app -- highly customizable and reliable. Imports our orders from multiple sources, processes them according to our custom rules.Lifelong Collectibles · Shopify App Store review
Rithum + Shopify questions
Can Rithum orders be sent to Shopify automatically?
Yes. Order Desk downloads your Rithum orders on the schedule you choose, and a rule triggered by “Order is Imported” with the Submit Order to Shopify action sends them to Shopify for fulfillment.
Which retailers can I connect through Rithum?
Order Desk works with Rithum vendors including The Home Depot, Lowe’s, Costco, Macy’s, QVC, Best Buy, Belk, BJ’s Wholesale, Bluestem, Hot Topic, Home Shopping Network, JC Penney and Staples. If you sell to a retailer that isn’t listed yet, set up a project with Rithum for that vendor and contact Order Desk support to have it added.
Does tracking go back to Rithum?
Yes. With Download Shopify Shipments turned on, Order Desk adds tracking to each order as it’s fulfilled in Shopify. With Sync Tracking Numbers turned on in your Rithum settings, Order Desk sends that shipment to Rithum, and Send Invoices adds an invoice.
My Rithum SKUs don’t match my Shopify SKUs. Will that work?
Yes. Save a code_replace value on each item in Order Desk to swap in your Shopify SKU as orders import (see the code replace guide). Then import your Shopify items so each one carries its Shopify Variant ID.
Can orders keep their original order number in Shopify?
Yes. Add the checkout data SetOrderNumber=1 to the order, manually or with a rule, and the original order number is sent to Shopify instead of a new Shopify number.
How much does it cost?
Every Order Desk plan includes all integrations, and pricing is published on our pricing page. Rithum requires every customer to go through testing with Order Desk’s developers, so there’s an additional one-time fee for each Rithum vendor you connect. Rithum also charges its own setup and testing fees.
Start routing Rithum orders through Shopify
Set it up once, then let every retailer order route itself. Try it free for 30 days.