Connect Amazon to CustomCat
Connect Amazon to CustomCat
Order Desk imports your Amazon orders, adds the CustomCat product SKUs and artwork, submits them to CustomCat, and sends tracking back to Amazon when they ship.
- 30-day free trial
- Every integration on every plan
Everything between “order placed” and “order shipped”
Six jobs Order Desk takes off your plate once Amazon and CustomCat are connected.
→Send new Amazon orders to CustomCat
With Instant Download, Amazon orders arrive as soon as they’re placed, and a rule submits them to CustomCat.
→Attach print details automatically
The CustomCat print_sku, front and back artwork, and mockups saved on each item sync into every new order.
→Send tracking back to Amazon
When CustomCat ships, tracking comes back to Order Desk and goes straight to Amazon, which marks the order fulfilled.
→Set your own return address
Choose the default return address CustomCat uses on your shipments, or set a different one for specific orders with a rule.
→Keep Amazon stock counts current
Send inventory counts from Order Desk to Amazon, and leave specific SKUs out with amazon_skip.
→Keep FBA orders out of the queue
If you download FBA orders for your records, a rule can move them aside so they’re never sent to CustomCat.
How to connect Amazon and CustomCat
Most of the work is a one-time setup. After that, orders move on their own.
Create your Order Desk store
Start a free 30-day trial with full access to every feature and integration.
Connect Amazon
In Manage Integrations, enable your Amazon region under Shopping Carts, click Connect to Amazon and confirm the permissions. Select your marketplaces and turn on Sync Tracking Numbers.
Connect CustomCat
Enable CustomCat under Print on Demand and enter your CustomCat Read/Write API key. Use Sandbox mode to test, then switch to Production when you’re ready.
Add print details and automate
Save each product’s CustomCat
print_skuand artwork URLs on its inventory item, then turn on Add Inventory Details to Order Items. Create a rule that submits orders to CustomCat when they’re imported.Tip: before you start, read Amazon’s Dropshipping Policy. Amazon requires you to remain the seller of record when a third party fulfills your orders.
OrderDesk has become a necessity for our store. I can't recommend it enough! It's helped us pull off a number of things that otherwise would have been impossible.Harkla · Shopify App Store review
Amazon + CustomCat questions
Can Amazon orders be sent to CustomCat automatically?
Yes. Order Desk imports your Amazon orders, adds the CustomCat print details saved on your products, and a rule triggered by “Order is Imported” submits them to CustomCat.
What do I need to know about Amazon’s dropshipping policy?
If a third-party provider fulfills your Amazon orders, you’re responsible for following Amazon’s Dropshipping Policy. You must remain the seller of record, and the provider shouldn’t identify itself as the seller on packing slips, invoices or packaging. Order Desk sends the orders but doesn’t control what goes in the box, so confirm the details with CustomCat.
What does CustomCat need for each item?
A print_sku, which can be CustomCat’s Catalog SKU ID or its Product ID. If you use the Product ID, add size and color too. Add your front artwork as print_url and, if needed, the back as print_url_2.
How does CustomCat know which shipping method to use?
Orders use the default mail class in your CustomCat settings, or you can set up a Shipping Class Match to map each Amazon shipping method to a CustomCat method.
Which Amazon accounts can connect?
Amazon only lets Professional seller accounts in good standing connect through its API. Individual accounts aren’t eligible. Order Desk supports Amazon North America, Europe, Australia and Japan.
How much does it cost?
Every Order Desk plan includes all integrations, and pricing is published on our pricing page. New stores get a 30-day free trial with full access.
Start sending Amazon orders to CustomCat
Set it up once, then let every order route itself. Try it free for 30 days.