The Order Desk team is proud to announce that Amy Gharst, our Operations Lead, has been named a 2020 SaaS Customer Success Leader by Appealie, a company that recognizes the top marketing and customer success executives in the software industry.

Winners are chosen based on peer nominations, their track record of achieving goals, leadership skills, and ability to attract and retain talent, and we’re thrilled that Appealie recognizes the same wonderful qualities in Amy that we get to experience daily. As the Operations Lead and Order Desk’s very first hire, Amy’s contributions to our customers, our partners, our industry, and of course our team are unparalleled.

Never one to intentionally take the spotlight, Amy said this when asked for a comment, “At Order Desk, we purposefully challenge typical support conventions. We’ve found that when everyone on our team works in support, we are more collaborative and more empathetic to the support experience, resulting in innovative ideas and a human connection that delights our customers.”

Amy has played a crucial part in crafting Order Desk into what it is today. She has written hundreds of articles in our knowledge base, done countless improvements on herself to grow as a person and as a leader, impacts people in every role at Order Desk, and of course sets an industry standard with how she prioritizes merit over metrics for our customer support.

She is one of twelve winners recognized by Appealie this year, and she joins an exclusive group of awarded leaders from Mailchimp, Pipedrive, AppFolio, and others.