Order Desk Release Notes – September 2026

We’re back with another round of Order Desk updates. This month, we focused on making everyday workflows a little smoother, with better handling for large and edited orders, smarter retries when integrations run into temporary errors, and plenty of fixes across sales channels and print providers.

Here’s everything that’s new.

Order Desk App Updates

• Added a new Deduct Inventory From Stock action for Order Item Rules. This lets you use filters to deduct inventory only for specific items instead of applying the action to the entire order.
• Added automatic tracking URL generation for XPO Freight shipments and updated tracking support for The Custom Company.
• Improved the Email Delivery Failure rule event. Failures that happen before an email can be sent, such as a missing attachment, can now trigger the event so you can take follow-up actions with rules.
• Fixed an issue where invalid characters in a CSV file could cause data loss during imports. These characters will now be properly excluded so they don’t affect the import process.
• Improved bundle processing for stores with more than 5,000 inventory items, helping prevent inventory updates from being missed.
• Fixed an issue where some shipment details could be lost in certain cases when the Shipment Added event runs.

Integration Features, Updates and Fixes

Sales Channels

• Shopify
  • Added support for importing source channel information along with Shopify orders.
  • Improved shipment submission for orders with a large number of line items. In some cases, orders with more than 250 items could miss shipment updates for a few line items. This is now fixed.
  • Improved shipment matching for edited Shopify orders. Order Desk will only fall back to variant ID or SKU matching when Shopify has recreated the fulfillment order.
  • Temporary Shopify errors will now be retried instead of being treated as permanent failures. This helps reduce how often you need to manually step in when an error occurs.
  • Added a follow-up check for Shopify cancellation requests when the original request does not finish processing.
• Etsy
  • Inventory updates will now be skipped when an item does not have an Etsy listing ID instead of attempting a sync that will fail.
  • Improved product image handling so images from different listings are handled correctly even when Etsy uses the same image ID.
• Amazon Marketplace
  • Added support for the Post NL carrier code.
  • You can now manually set the package weight for EasyShip orders on a case-by-case basis using the packageWeight checkout data or order metadata field.
• Amazon Retail Procurement
  • Improved our order import process to reduce the chance of orders being missed in rare cases.
• Amazon FBA
  • Added support for sending TikTok Shop Global orders to Amazon MCF.
• TikTok Shop
  • Shipping label download failures now include the original error returned by TikTok Shop, making problems easier to troubleshoot.
• Mirakl
  • Added support for setting a Shop ID. This lets you choose the specific shop you’d like Order Desk to import orders from, which is especially useful for Mirakl accounts connected to multiple shops.
  • Canceled order lines are now skipped when importing orders.
  • Line items with the same line number are now merged into one. Order Desk will also retain the original ordered quantity so the correct amount can be referenced when submitting shipments.
• Faire
  • Order cancellations are now detected regardless of your order status download setting.
  • Fixed a pagination issue that could cause some orders to be missed during import.
• Adobe Commerce
  • Fixed an issue where custom_options could be missed when they were attached to a configurable parent item.
  • Fixed an issue where order numbers could be converted to integers, which could cause problems for stores using non-numeric order numbers.
• Squarespace
  • If an order does not include a shipping method, Order Desk can now fall back to the shipping option name.
• Extensiv Order Manager Import
  • SKU overrides are now honored during order import.
  • Improved how we handle rate limit errors from Extensiv. Retries will now happen at more appropriate times, helping reduce failed requests.
• SPS Commerce
  • You can now choose the specific folders Order Desk should read from and write to directly from the connection page.
• Foundry Commerce
  • Added support for Foundry Commerce’s latest document types.

Fulfillment

• SanMar
  • Added support for shipping class matching.
  • Improved how we fetch inventory updates from SanMar to make the process more efficient.
• Wemalo
  • Updated the integration to use Wemalo’s latest endpoint.
  • Improved carrier detection by using the tracking number type instead of relying on the shipping profile.
• Logiwa IO
  • Added support for passing Retailer PO information to Logiwa.
• ShipBob
  • Webhook events without an ID will now be ignored instead of causing unnecessary errors.
• Amplifier
  • Added carrier conversion support for DHL tracking numbers.
• Just Vision It
  • If a submission response does not include a fulfillment ID, Order Desk can now fall back to the order number so future shipment updates can still be matched correctly.

Shipping

• EasyPost
  • Service limit settings are now applied when selecting rates during label purchases, helping prevent restricted shipping services from being selected.

Print on Demand

• Prodigi
  • Added support for page counts on products priced by number of pages, such as photo books. You can use page_count_1 through page_count_5, with each value corresponding to the matching print_url.
• Printify
  • Multiple webhook updates for the same shipment will now be combined into a single shipment in Order Desk.
• CustomCat
  • Added support for canceling orders at CustomCat.
• Pic The Gift
  • Added support for setting a third-party shipping account.
  • Shipment cost is now imported from Pic The Gift shipment updates when available.
• OPT OnDemand
  • Added support for design preview files. You can add up to five preview files to an item using design_preview_1 through design_preview_5.
• Digital On Demand
  • Shipping labels set as checkout data or order metadata can now be sent to Digital On Demand as order attachments, making it possible to use your own carrier account for fulfillment.
• Ready2HangArt
  • Added support for sending packing slips and shipping labels.
• Lulu Direct
  • Added a setting for specifying the contact email sent with orders.
• Artelo
  • Updated the integration to use Artelo’s current API endpoint.
• Teelaunch
  • Updated the authorization check to use Teelaunch’s current endpoint and improved how the connection check is processed.
• Sticker It
  • Fixed an issue where item quantities could be sent in the wrong format.

That’s everything for this month. If you have questions about any of these updates or need a hand setting something up in your store, reach out to our support team and we’ll be happy to help.