The Story of Order Desk

(as told by our founder, David)

I used to work as a freelance web developer and was doing a lot of work with an eCommerce company called FoxyCart in 2011. When a customer asked me to build a control panel that would download their FoxyCart orders and then allow them to make changes before submitting them to their fulfillment company, I thought, “I can build this.” And so I did. The finished product was interesting and useful enough that I decided to host the project and see if there were any other FoxyCart customers who needed something similar. It turns out there were—a lot of them, in fact.

As more customers began using this system, it seemed that everyone had a different need for it. Some customers needed to treat international orders differently from domestic orders, some needed to split orders automatically and had different needs for each part of the order. Others needed a way to target orders from Indiana selling a specific widget to a guy named Bob. I realized a system built around the concept of completely customizable rules that could act on an order to accomplish any action based on any condition is what merchants needed and couldn’t find anywhere else. In March of 2013, I started rebuilding the system from the ground up in my spare time. On January 1, 2014, Order Desk was launched.

Order Desk immediately saw exciting growth, and I was getting requests for more shopping carts to be added. Within the first few months, I added support for BigCommerce and Shopify. By 2015 I began supporting Print on Demand as well. I was seeing so much growth that I shut down my web development business and focused 100% on Order Desk. By 2016 there were so many things to do and so many customers that I couldn’t keep up anymore. I hired Amy in August 2016, and she got up to speed quickly. Since then we’ve continued to grow in customers and team members. Every month we add more integrations, and we have no signs of slowing down.

We’re excited to see where Order Desk goes in the coming years. Thanks for being along for the ride.


Meet Our Team

David Hollander
Founder

David lives in Idaho with his wife and five kids. When he's not writing code or answering support tickets, you'll probably find him looking for bacon or a dog to pat on the head. This photo doesn't represent the amount of ice cream he'd like to be eating.

Amy Gharst
Operations Lead

Amy lives in Asheville—via PDX, Seattle, Sydney and KC. She’s a wordsmith, a pianist and plays the bass guitar for fun. Her tiny dogs, Buck and Kitt, insist on hiking Appalachia with her. She never gets lost, but it doesn’t stop her from trying.

Fabien Oak
Technical Lead

Fabien is a UK-born developer who left the UK in 2016 and is currently hanging around Vietnam. Standing 6'5" tall in a country with an average height of 5'4", he passes his time playing basketball and hiding from the sun. Fun fact: his heritage is African-Welsh.

Dan Schenker
Content and Strategy Lead

Dan was born in the same small town in northern New Jersey as Janeane Garofalo, and that's about the only thing that links them together. A husband and dad, he spends his professional life working in the internet industry and as a photographer. His dog, Pepper Potts, is a beagle chihuahua mix that naps 90% of the day.

Dan Valenzuela
Marketing Lead

Dan is a Southern Californian living in Oregon with his wonderful wife, herd of cats, and Corgi. In his free time he enjoys catching up with his favorite TV shows, reading comic books, and avoiding his large backlog of video games. His main goal in life is to pet a red panda at least once.

Louie Hogan
Customer Support Specialist

As a Pacific Northwest native, Louie has a healthy admiration and fear of sunshine. He loves to get out, rain or shine, to enjoy a hike through the stunning Oregon trails or the concrete curbs of Portland Oregon. Since he doesn't drink coffee, Louie tends to order tea (even though he would rather just get a hot chocolate), while he catches up with friends on wild and speculative fan theories for many beloved franchises.