Order Desk Release Notes – October 2025

From better shipping control to more flexible fulfillment options, we’ve rolled out a bunch of helpful updates this month (plus a new integration you might want to check out). Here’s everything that’s new in Order Desk.

New Integrations

Shippo

Shippo is now part of the flexible lineup of shipping and fulfillment integrations available in Order Desk. With Shippo, you can compare rates across carriers, print shipping labels, and automatically send tracking info back to your customers. You can also send orders directly to Shippo for fulfillment and receive tracking updates just like with any other fulfillment integration. On top of that, the integration supports address validation and works with rules if you want to automate things even further. Learn more about the integration here.

Order Desk App Updates

• We’re introduced rate limits to the Order Desk API. This update is part of our work to improve stability and performance for everyone using Order Desk. The new limits are generous and shouldn’t affect most users, but they’ll help smooth out the occasional traffic spikes that can slow things down for others. More details about the limits are available in our API documentation.
• Added a new Shipping Method Match setting for middleware integrations like DSCO Supplier and CommerceHub. This lets you map the shipping carrier and method values from your Order Desk shipments to the specific format your retail vendors require. Learn more about how this works in our Shipping Method Match guide.
• Order Desk will now skip FTP imports for files larger than 8MB. This mirrors the existing size limit for manual uploads and helps prevent errors during automated imports. If a file exceeds the limit, we’ll skip the import and continue with smaller files as expected.
• Tracking URLs for UniUni shipments have been updated. Previously, we used a generic landing page, but we’ve now switched to their official direct tracking format. This means customers will see tracking links that go straight to the tracking info for their package.

Integration Features, Updates and Fixes

Sales Channels

• DSCO Supplier
  • Fixed a bug that was causing completed DSCO orders to be re-imported into Order Desk.
  • Inventory sync now supports EAN and UPC fields. If you have items that require a UPC or EAN for stock sync to be successful, you can now add a metadata field named upc or ean to those items in your Order Desk inventory.
• ApparelMagic
  • Added more options to help you decide which orders to import. You can now choose to import orders based on quantity picked, quantity open, pick tickets, and invoices.
• Bandcamp
  • A Country Filter setting has been added. This lets you choose which countries to import orders from, giving you more control over what flows into Order Desk.
• Shopify
  • We’ve improved the error handling when trying to create or update fulfillments. If a fulfillment can’t be added due to an invalid status on Shopify’s end, Order Desk will now return a more specific error message instead of the generic “Shipment Already Added” message.
• Temu
  • Temu sometimes provides private links to customer-uploaded images for custom products, which can’t be accessed by external print partners. To fix this, we’ve added a Custom Image Storage setting that copies those private images to a public Dropbox folder before sending them out. To use this, you’ll need to have the Dropbox integration enabled in your store.
• Rithum
  • When submitting shipments, Order Desk will now automatically fulfill the entire order if no matching line items are found in the shipment contents. This helps prevent fulfillment errors in edge cases where the shipment data doesn’t align with the original item breakdown.
  • We’ve also added a new integration setting that lets you toggle whether item descriptions are included when syncing inventory. If your setup doesn’t require sending item names, you can turn that off.
  • Improved how we fetch shipping methods when they’re set at the item level rather than the order level.
  • Added support for QVC UK as a vendor.
• Amazon Marketplace
  • Fixed a bug that caused shipment submission errors when AMAZON_SHIPMENT_OVERWRITE feature tag to submit shipments for already shipped orders.
• BigCommerce
  • Fixed a bug where Order Desk was sometimes sending more items as shipped than were originally in the order.
• TikTok Shop
  • When downloading shipping labels, we’ll now ignore packages that have already been canceled. This helps avoid retrying failed shipments that are no longer valid.
  • We’ve added fallback identifiers for TikTok Shop France orders to account for differences in how customer names and shipping details are structured in the API. This fixes a bug that was preventing some FR orders from being imported due to missing required fields.
• Wayfair
  • We’ve added a regular check for canceled orders in Wayfair. This makes sure you can take further actions to prevent processing of orders that are no longer active.
• Liftoff
  • You can now choose to download untracked products from Liftoff. This allows you to import products that don’t have inventory tracking enabled on the cart.
• BlastRamp HQ
  • Order Desk now includes shipment costs as freight when submitting orders to BlastRamp. This ensures shipping costs from your WMS flow through to BlastRamp accurately. If multiple shipments are present, the total cost will be calculated and submitted as freight.
• Brightpearl
  • You can now choose your preferred order number format for orders. Options available are the Goods Out Note ID or the Brightpearl Sequence Number.

Fulfillment

• Logiwa IO
  • Added an option to listen for Logiwa status updates and cancelations. When Logiwa updates the status of an order, that information passes back into Order Desk. You can also use rules to take actions based on these updates.
• CargoWise
  • Added an option to attach documents to CargoWise orders with rules. You’ll now see Attach Document to CargoWise Order as an available action in the Rule Builder.
• Deposco
  • We’ve added a new shipping class called Passport Global Express DDP to support orders using Passport Global’s new express service.
• Hive Technologies
  • Added support for tracking order cancelations in Hive. When an order is canceled there, Order Desk will automatically apply the appropriate post-cancelation actions, like moving the order to the correct folder, if your store is set up for it.
• Mintsoft
  • You can now skip unlisted items during inventory syncs from Mintsoft. By default, all items are synced, even if they don’t already exist in Order Desk. With this setting enabled, only items that already exist in your store will have their inventory updated.

Print On Demand

• CustomCat
  • If your orders include a shipping label, you can now send the tracking number associated with the label to CustomCat. This can be done by adding a TrackingNumber field as Checkout Data or Order Metadata.
• White Label MFG
  • Added support for syncing inventory counts from White Label MFG into Order Desk. You’ll get options to choose the sync interval or to manually sync all inventory items from White Label MFG into your store instantly.
• 4over
  • Added support for bypassing address validation during order submission. Set the bypass_address_validation field as order metadata or checkout data (with a value of 1). This will help in situations where valid addresses are incorrectly flagged by 4over’s system.
• Alexanders Print Advantage
  • Added handling for duplicate submission errors. If we receive a response from Alexanders saying an order has already been submitted, we’re properly treat that and update the order fulfillment details.
• MWW On Demand
  • Added support for the customer_product_code field in MWW exports. By default, this pulls from the item SKU in Order Desk. If needed, you can also override the behavior by setting the metadata on your order items.
• BDLinx
  • You can now send an external ID for each item in your BDLinx orders by setting the ExternalD field as a variation or item metadata field.
• Print Geek Original
  • Order Desk now includes your cart SKUs when sending order information to Print Geek.

Productivity

• Aftership
  • Updated the integration to use the latest API version.

That’s a wrap for this round of updates! If you have questions about anything mentioned here or spot something new you’re curious about in the app, feel free to reach out to our support team. Always happy to help!