CASE Integration

Overview

Order Desk can import orders from your shopping cart(s), sync in your print details and then automatically send them on to CASE for fulfillment. When orders are shipped, the tracking details will be sent back to Order Desk and back to your shopping cart if your store is set up for it.

This guide explains how to set up and use the CASE integration.

Setup

To connect to CASE, click on the Manage Integrations link under the Integrations menu in the left sidebar, and under the Print on Demand tab find and enable CASE.

Alternatively, search for CASE from the available integration search.

Enter your API Token and click to connect.

To find your CASE credentials, please contact your rep from CASE. Order Desk support is not able to help with finding or resetting your CASE credentials, as they are created and provided by CASE.

Integration Settings

Once connected, you'll have some shipment and integration settings to adjust per your preferences.

Environment

This displays the environment the store is in, Live or Sandbox. To switch environments, click Disconnect from the bottom of the integration settings and re-enable the integration with the new environment credentials.

Default Finish

Select the default product finish. Phone cases can be Gloss or Matte. Mousepads can only be Matte. All other items must be Gloss. If you need to set this on a per item basis, please do so using the item metadata details described below.

After Import, Move To

Select the folder you want orders to be moved into after they are successfully sent to CASE.

You can use one of the default folders already in your store or create your own. Read the Working with Folders guide for more information.

After Shipment, Move To

Select the folder you want orders to be moved into after CASE sends shipment details back to Order Desk.

If Canceled, Move To

Select the folder where orders should be moved if they are canceled at CASE.

Default Return Address

Set the default return address that CASE should use on your shipments.

If you need to customize the return address for certain orders, you can save different return addresses to your Store Settings and then use a rule to set the return address to specific orders. If a return address is not added to the order, the default address set here in the CASE settings will be used.

For information on adding additional return addresses and applying them to specific orders with a rule, read the Store Settings guide.

Product Settings

For more information on what these product settings within the CASE integration are for, please refer to the Print on Demand Product Settings guide.

Sending Orders to CASE

Getting your orders ready to send to CASE will take some initial set up time. For a detailed walkthrough of how to use Order Desk with your Print on Demand orders, please read through our Print on Demand Fulfillment guide.

Preparing Your Orders

The following details can be submitted for an order as either checkout data or order metadata.

If you are unfamiliar with checkout data, see the How to Work with Checkout Data guide.

Preparing Your Items

The following fields can be set as variations or item metadata for each item in an order.